How to resolve DJI Mavic Air 2 battery issue

Two weeks ago, we reported on the DJI Mavic Air 2 battery issue. Since then, DJI posted an article on their forum explaining how the issue can be resolved. It is titled ‘Your New Mavic Air 2 Battery Won't Charge and Cannot be Powered on?' Details below.

How to resolve DJI Mavic Air 2 battery issue

Here are the instructions to resolve the DJI Mavic Air 2 battery problem.

DJI's New Mavic Air 2 has been released. Are you ready to up your creative game with this new drone? However, we noticed that some users have reported that after receiving their long-awaited Mavic Air 2 Fly More Combo, they used the battery charging hub to activate the batteries after unboxing! But they realized that the indicator on the battery charging hub was solid red, and then one of the batteries cannot be turned on, or it can be powered on but not charged.

What's wrong with it? What can I do? Should I send back the battery?

Don't worry! We have asked our R&D engineers, and here is their answer:

To ensure transportation safety, Mavic Air 2 batteries are set to Sleep mode before shipping. Simply connect the battery with the battery charger by following the instructions in the Quick Start Guide or User Manual to activate the battery and fully charge it, then begin using it.

Scenario 1:
When using the battery charging hub to make the battery wake up from Hibernate status, the battery does not wake up and cannot be charged, and the indicator on the battery charging hub is solid red.

Solution:
Charge the battery with the battery charger to wake up the battery.

Scenario 2:
After the battery wakes up from Sleep mode by using the battery charging hub, the battery can then be turned on, but it cannot be charged, and the indicator on the battery charging hub is solid red. Then, when the battery is inserted into the aircraft and powered on, the app will prompt that there is a battery communication error.

Solution: (This issue is also easy to solve.)
1. Mount the battery to the aircraft. Power it on and wait for at least 3 minutes.
2. Then, turn off the battery, remove the battery from the aircraft, and leave it idle for more than 3 minutes.
3. Insert the battery into the battery charger for charging. Then the battery can be charged normally.
4. If the battery level is sufficient when the battery is powered on and inserted into the aircraft, update the battery firmware to the latest version. This can also fix the issue.

When the battery wakes up normally, you can now use the battery charging hub or the battery charger to charge the battery!

We hope this can help you. If you have any other questions during use, please feel free to contact us.

Thank you for supporting DJI! Enjoy your flight with the Mavic Air 2.

Let us know in the comments below if you were successful in resolving the DJI Mavic Air 2 battery problem. On the forum, you'll see that quite a few people are having issues with this.

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