Last Monday, Amazon offered the DJI Mavic 3 Pro and DJI Mavic 3 Pro Fly More Combo at the very low prices of $799 and $1,299 instead of the normal MSRP of $2,199 and $2,999. The DroneXL DJI Price Tracker picked up on these steep discounts, but before writing about these DJI promotions, we contacted Amazon to verify the deals.
Here’s what happened since we hit the “buy now” and “publish” buttons, as well as the steps you can take to claim your DJI Mavic 3 Pro drone from Amazon as well!
UPDATE 03/08/24 at 08:03: First person receiving discount confirmed. Keep scrolling for photo!
UPDATE 03/14/24: Scroll to the bottom for the latest.
UPDATE 03/23/24: AMAZON SAGA CONTINUES AS MORE DRONEXL READERS RECEIVE REFUND ON DJI MAVIC 3 PRO PURCHASE!
DJI Mavic 3 Pro for $799 on Amazon!
On March 4th, we learned about these Amazon deals; the DJI Mavic 3 Pro for $799 and the DJI Mavic 3 Pro Fly More Combo for $2,199. The deals were displayed on the official DJI store, available for Amazon Prime customers, in stock, and to be fulfilled by Amazon itself.
However, since it still felt too good to be true, I contacted Amazon myself to make sure it all added up. “Go ahead and buy the drone. They are part of a promotion,” the customer support agent told me when I asked him if these drones were indeed available at these prices and were not open-box, used, or refurbished products. “No, these are, in fact, new DJI drones that you can buy today,” the Amazon employee reassured me.
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So, I went ahead and placed the order for a DJI Mavic 3 Pro drone, and I wrote an article about it that I published here on DroneXL.
Within minutes, I was contacted by many of our readers on social media and through messaging apps. People were wondering if these orders were legit and placing orders quickly before the deal would be sold out or disappear altogether.
Hey Haye. My name is *** and I’ve followed you from the start of my drone career. Just wanted to reach out with regards to the sale on the Mavic 3 Pro for $799 from the other day. I originally ordered it as did many but were extremely upset when we all got the “order canceled” due to availability notice. My wife actually jumped on the phone with Amazon’s customer service and after a lot of going back and forth, Amazon allowed me to purchase the drone at full price but agreed to credit me for the difference and basically honoring the 799$ price tag. Just got it an hour ago.
The unbelievable promotion only lasted for a few hours, but I saw many orders flow through the DroneXL Amazon Affiliate account. Typically, only a small percentage would use the affiliate links to buy products on Amazon, which would mean that many orders happened outside of what we could track.
READ MORE: ESCAPE AMAZON FIASCO: DISCOVER DJI DRONE DEALS THAT WOW!
After placing my order and writing the article for DroneXL, the waiting began. My DJI Mavic 3 Pro was to be delivered on Tuesday before 10 p.m. However, on Monday, my delivery day got pushed back to Wednesday before 10 p.m. I was getting worried that the deal might fall through.
On Wednesday morning, all the orders that were showing up in the DroneXL Amazon Affiliate account vanished. Not a good sign. I started hearing from other people that their orders had been canceled without any explanation from Amazon. And sure enough, a few hours later, my order got canceled as well.
There was no information as to why or what the reason for the cancelation was. I started contacting Amazon and spoke to at least five customer service agents, two supervisors, and sent an email explaining that Amazon should live up to its principles of putting the customer first and that the retailer should keep their end of the deal, i.e. deliver us the DJI Mavic 3 Pro for the discounted price as advertised.
READ MORE: DJI AVATA 2: A CLOSER LOOK WITH NEW LEAKED PHOTO
Late on Wednesday and today, I started hearing that some DroneXL readers who had jumped on the DJI Mavic 3 Pro deal had succeeded in getting Amazon to deliver them the DJI drone for a discounted price. I got on the phone with Amazon again, and this time I was able to convince the customer service department to honor the deal. Here are the steps I and others took to get there.
How to get Amazon to honor the DJI Mavic 3 Pro deal!
Here are the detailed steps I and others took to get Amazon to honor the deal on the DJI Mavic 3 Pro and DJI Mavic 3 Pro Fly More Combo.
- Log into your Amazon account
- In the top right, click on Hello [your name]
- On the next page, click on Customer Service
- New page: “Do you need help with a recent item, [your name],?
- Click on “Help with something else”
- New page. Again, click on “Help with something else”
- New page: Click on “I need more help”
- This triggers the Amazon Customer Service Chat to start
- Keep clicking “Something else” until they offer to call you
- Have Amazon call you.
- When you finally speak to an Amazon agent you explain that you bought the DJI Mavic 3 Pro for $799 of the DJI Mavic 3 Pro Fly More Combo for $1,299, and that for no reason your order got canceled.
- Amazon will give you the runaround that they ran out of stock, that it was sold by a different seller, etc. Do not accept any of their excuses, and kindly (or firmly) remind them that this drone was on the official DJI storefront, available to Amazon Prime customers, to be fulfilled by Amazon itself, and in stock. You ordered and paid for the drone; Amazon now needs to deliver the drone for the advertised price. Do not accept their excuses about inventory management, out-of-stock, etc. Amazon knows exactly what is in stock. They accepted your order. They now need to deliver.
- The solution that has worked for me and others is to suggest buying the DJI Mavic 3 Pro again for the full retail price, having it shipped to you, and once you receive the drone, contacting Amazon again to get a refund for the difference between the MSRP of $2,199 and the discounted price of $799. Amazon will credit you for the difference. This is the solution that has been suggested by Amazon to me and others.
- I’m still in the middle of this process, as my DJI Mavic 3 Pro will not get here until Saturday, but others have already received their drones and worked with Amazon to get the difference reimbursed.
- Pro tip I: When you talk to the Amazon customer support agent, make sure that they confirm and repeat back to you this process, as Amazon records all phone conversations. Also ask the agent to send you a confirmation email outlining what you have agreed upon, including the reimbursement.
- Pro tip II: Remind the agent that Amazon has honored this solution with other customers already, so why would they treat you differently? That wouldn’t be fair now, right?
- If Amazon still doesn’t honor the deal with you and you don’t want the drone at full retail price, you can always ship it back and get a refund. So, there should be no risk to you at all. However, if that happens to you, please let us know at DroneXL so that we can write about Amazon not living up to its customer promise.
- So far, I know of quite a few people who have successfully completed the above steps, and others, including myself, who are in the middle of the process. I have the email confirmation from Amazon and order the DJI Mavic 3 Pro again just now.
Please do not give up and follow these steps to get your heavily discounted DJI Mavic 3 Pro or DJI Mavic 3 Pro Fly More Combo, and be sure to let us know about your success! It will take some time and maybe a few phone calls, but it can be done. Good luck! 😉
Confirmation emails from Amazon
DJI Mavic 3 Pro Deal from Amazon
Update 03/08/24 at 08:03: First person to actually receive the discount from Amazon. They don’t make it easy but it can be done!
Good morning. So..wife spent 2 hours on chat with Amazon, explained everything. The supervisor spent an hour of that looking through the transcripts and phone calls. Basically the previous reps from Amazon promised me something they coukd not deliver on. They are only allowed to discount an item 20% max. So what he did was refunded a bunch of items we have bought in the past until it equaled the price difference and added it as a gift card. My wife purchased the drone..again but this time the credit was applied. I have to return the first M3 Pro I received yesterday and my 800$ one comes tomorrow.
Amazon DJI Mavic 3 Pro Update 3/14/2024
I owe all you an update. My last call with Amazon was last weekend when I spoke to supervisor Warrren. Warren was a friendly person although not very helpful in the end. He said he took notes and was going to escalate it within the organization. It would take two or three days before he would be able to get back to me. I told him no problem. I can wait.
So, the days come and go and then it is Thursday. I figured I’ll give Amazon a call. The first customer service agent tells me there is nothing in my file at all. Instantly my blood pressure starts rising. I ask her to connect me to her supervisor. That person can’t help and passes me on to the price matching department. This person couldn’t help me either so I ask for the manager. I’m an hour in at this point.
The manager, a friendly woman, tells me she can’t do anything but I am welcome to call back. I keep explaining the situation and my reasons for seeking to be reimbursed. She hangs up on me. Now, I’m starting to get angry with Amazon. Immediately, I go through the support steps described above to get Amazon to call me back. This time I get a friendly man in the line who convinces me to let him try and see what he can do.
Another hour later he has credited me a substantial amount of the $1,400 I was promised to be reimbursed by Amazon. He would have been able to refund me more if I would have had more transactions in this account. Unfortunately I didn’t but that is not his fault. He can credit up to 20% per transaction, so to refund me $1,400, I would needed to have had $7,000 in transactions in the last few months. I didn’t. No big deal. The Amazon customer support person did what he could.
So, now based on my own experience and based on all the conversations I have had with DroneXL readers who jumped on this deal as well, here are my recommendations on how to get your refund.
Follow all the steps outlined earlier in this article until you get to talk to an Amazon customer service agent. Then try the following:
- Do NOT ask to talk to a supervisor or get connected to the price matching department. Those are dead ends.
- Instead find a friendly person in the first line of customer support. These good folks have the authority to credit, refund or reimburse you up to 20% per transaction.
- Getting you a refund of 20% of the MSRP of the DJI Mavic 3 Pro is not going to get you the full credit of $1,400.
- However, what they can do is go back in time and credit your older transactions up to 20% per transaction as well. This is why you need to find somebody who is friendly and willing to keep going back to credit your older transactions until they total up to the $1,400 Amazon owes you. I only got up to up to a refund of $644.45 or so, which won’t show up in my account until 5 business days from now.
- Hopefully you’ll do better. I guess, could by some more stuff on Amazon and see if I can get refunds on those items too, but I’m ok with this discount.
From all the folks I spoke, texted and emailed with this approach seems to be the only one that worked. As soon as you ask for managers, supervisors and or escalate the case you seem to get nowhere with Amazon.
If any of you are in the same situation, please follow the steps as described in this article and you might just end up with the biggest discount ever on a brand new DJI Mavic 3 Pro drone!
Your mileage may vary but either way, let us know how you make out!
