DJI Mavic 3 Pro Deal Honored by Amazon. Here’s how to get yours for $799!

Last Monday, Amazon offered the DJI Mavic 3 Pro and DJI Mavic 3 Pro Fly More Combo at the very low prices of $799 and $1,299 instead of the normal MSRP of $2,199 and $2,999. The DroneXL DJI Price Tracker picked up on these steep discounts, but before writing about these DJI promotions, we contacted to verify the deals.

Here's what happened since we hit the “buy now” and “publish” buttons, as well as the steps you can take to claim your Pro drone from Amazon as well!

UPDATE 03/08/24 at 08:03: First person receiving discount confirmed. Keep scrolling for photo!

UPDATE 03/14/24: Scroll to the bottom for the latest.

UPDATE 03/23/24: AMAZON SAGA CONTINUES AS MORE DRONEXL READERS RECEIVE REFUND ON DJI MAVIC 3 PRO PURCHASE!

Unprecedented Dji Mavic 3 Pro Deals On Amazon Spark Interest
Unprecedented DJI Mavic 3 Pro Deals on Amazon Spark Interest.

DJI Mavic 3 Pro for $799 on Amazon!

On March 4th, we learned about these Amazon deals; the DJI Mavic 3 Pro for $799 and the DJI Mavic 3 Pro Fly More Combo for $2,199. The deals were displayed on the official , available for Amazon Prime customers, in stock, and to be fulfilled by Amazon itself.

However, since it still felt too good to be true, I contacted Amazon myself to make sure it all added up. “Go ahead and buy the drone. They are part of a ,” the customer support agent told me when I asked him if these drones were indeed available at these prices and were not open-box, used, or refurbished products. “No, these are, in fact, new DJI drones that you can buy today,” the Amazon employee reassured me.

READ MORE: DJI AVATA 2 PHOTO SPARKS EXCITEMENT OVER LAUNCH NEW DJI CINEWHOOP DRONE

So, I went ahead and placed the order for a DJI Mavic 3 Pro drone, and I wrote an article about it that I published here on DroneXL.

Within minutes, I was contacted by many of our readers on social media and through messaging apps. People were wondering if these orders were legit and placing orders quickly before the deal would be sold out or disappear altogether.

Dji Mavic 3 Pro Delivered Today By Amazon For The Amazing Price Of $799!
DJI Mavic 3 Pro delivered today by Amazon for the amazing price of $799!

Hey Haye. My name is *** and I've followed you from the start of my drone career. Just wanted to reach out with regards to the sale on the Mavic 3 Pro for $799 from the other day. I originally ordered it as did many but were extremely upset when we all got the “order canceled” due to availability notice. My wife actually jumped on the phone with Amazon's customer service and after a lot of going back and forth, Amazon allowed me to purchase the drone at full price but agreed to credit me for the difference and basically honoring the 799$ price tag. Just got it an hour ago.

The unbelievable promotion only lasted for a few hours, but I saw many orders flow through the DroneXL Amazon Affiliate account. Typically, only a small percentage would use the affiliate links to buy products on Amazon, which would mean that many orders happened outside of what we could track.

READ MORE: ESCAPE AMAZON FIASCO: DISCOVER DJI DRONE DEALS THAT WOW!

After placing my order and writing the article for DroneXL, the waiting began. My DJI Mavic 3 Pro was to be delivered on Tuesday before 10 p.m. However, on Monday, my delivery day got pushed back to Wednesday before 10 p.m. I was getting worried that the deal might fall through.

On Wednesday morning, all the orders that were showing up in the DroneXL Amazon Affiliate account vanished. Not a good sign. I started hearing from other people that their orders had been canceled without any explanation from Amazon. And sure enough, a few hours later, my order got canceled as well.

Dji Mavic 3 Pro Deal Honored By Amazon. Here's How To Get Yours For $799!

There was no information as to why or what the reason for the cancelation was. I started contacting Amazon and spoke to at least five customer service agents, two supervisors, and sent an email explaining that Amazon should live up to its principles of putting the customer first and that the retailer should keep their end of the deal, i.e. deliver us the DJI Mavic 3 Pro for the discounted price as advertised.

READ MORE: DJI AVATA 2: A CLOSER LOOK WITH NEW LEAKED PHOTO

Late on Wednesday and today, I started hearing that some DroneXL readers who had jumped on the DJI Mavic 3 Pro deal had succeeded in getting Amazon to deliver them the DJI drone for a discounted price. I got on the phone with Amazon again, and this time I was able to convince the customer service department to honor the deal. Here are the steps I and others took to get there.

Dji Mavic 3 Pro Delivered Today By Amazon For The Amazing Price Of $799!
Another DJI Mavic 3 Pro, delivered to one of our readers for the amazing price of $799! Thank you Amazon for sticking to your customer-first principles!

How to get Amazon to honor the DJI Mavic 3 Pro deal!

Here are the detailed steps I and others took to get Amazon to honor the deal on the DJI Mavic 3 Pro and DJI Mavic 3 Pro Fly More Combo.

  1. Log into your Amazon account
  2. In the top right, click on Hello [your name]
  3. On the next page, click on Customer Service
  4. New page: “Do you need help with a recent item, [your name],?
  5. Click on “Help with something else”
  6. New page. Again, click on “Help with something else”
  7. New page: Click on “I need more help”
  8. This triggers the Amazon Customer Service Chat to start
  9. Keep clicking “Something else” until they offer to call you
  10. Have Amazon call you.
  11. When you finally speak to an Amazon agent you explain that you bought the DJI Mavic 3 Pro for $799 of the DJI Mavic 3 Pro Fly More Combo for $1,299, and that for no reason your order got canceled.
  12. Amazon will give you the runaround that they ran out of stock, that it was sold by a different seller, etc. Do not accept any of their excuses, and kindly (or firmly) remind them that this drone was on the official DJI storefront, available to Amazon Prime customers, to be fulfilled by Amazon itself, and in stock. You ordered and paid for the drone; Amazon now needs to deliver the drone for the advertised price. Do not accept their excuses about inventory management, out-of-stock, etc. Amazon knows exactly what is in stock. They accepted your order. They now need to deliver.
  13. The solution that has worked for me and others is to suggest buying the DJI Mavic 3 Pro again for the full retail price, having it shipped to you, and once you receive the drone, contacting Amazon again to get a refund for the difference between the MSRP of $2,199 and the discounted price of $799. Amazon will credit you for the difference. This is the solution that has been suggested by Amazon to me and others.
  14. I'm still in the middle of this process, as my DJI Mavic 3 Pro will not get here until Saturday, but others have already received their drones and worked with Amazon to get the difference reimbursed.
  15. Pro tip I: When you talk to the Amazon customer support agent, make sure that they confirm and repeat back to you this process, as Amazon records all phone conversations. Also ask the agent to send you a confirmation email outlining what you have agreed upon, including the reimbursement.
  16. Pro tip II: Remind the agent that Amazon has honored this solution with other customers already, so why would they treat you differently? That wouldn't be fair now, right?
  17. If Amazon still doesn't honor the deal with you and you don't want the drone at full retail price, you can always ship it back and get a refund. So, there should be no risk to you at all. However, if that happens to you, please let us know at DroneXL so that we can write about Amazon not living up to its customer promise.
  18. So far, I know of quite a few people who have successfully completed the above steps, and others, including myself, who are in the middle of the process. I have the email confirmation from Amazon and order the DJI Mavic 3 Pro again just now.

Please do not give up and follow these steps to get your heavily discounted DJI Mavic 3 Pro or DJI Mavic 3 Pro Fly More Combo, and be sure to let us know about your success! It will take some time and maybe a few phone calls, but it can be done. Good luck! 😉

Confirmation emails from Amazon

Dji Mavic 3 Pro Deal Honored By Amazon. Here's How To Get Yours For $799!
Dji Mavic 3 Pro Deal Honored By Amazon. Here's How To Get Yours For $799!

DJI Mavic 3 Pro Deal from Amazon

Update 03/08/24 at 08:03: First person to actually receive the discount from Amazon. They don't make it easy but it can be done!

Good morning. So..wife spent 2 hours on chat with Amazon, explained everything. The supervisor spent an hour of that looking through the transcripts and phone calls. Basically the previous reps from Amazon promised me something they coukd not deliver on. They are only allowed to discount an item 20% max. So what he did was refunded a bunch of items we have bought in the past until it equaled the price difference and added it as a gift card. My wife purchased the drone..again but this time the credit was applied. I have to return the first M3 Pro I received yesterday and my 800$ one comes tomorrow.

Dji Mavic 3 Pro Deal Honored By Amazon. Here's How To Get Yours For $799! 1

Amazon DJI Mavic 3 Pro Update 3/14/2024

I owe all you an update. My last call with Amazon was last weekend when I spoke to supervisor Warrren. Warren was a friendly person although not very helpful in the end. He said he took notes and was going to escalate it within the organization. It would take two or three days before he would be able to get back to me. I told him no problem. I can wait.

So, the days come and go and then it is Thursday. I figured I'll give Amazon a call. The first customer service agent tells me there is nothing in my file at all. Instantly my blood pressure starts rising. I ask her to connect me to her supervisor. That person can't help and passes me on to the price matching department. This person couldn't help me either so I ask for the manager. I'm an hour in at this point.

The manager, a friendly woman, tells me she can't do anything but I am welcome to call back. I keep explaining the situation and my reasons for seeking to be reimbursed. She hangs up on me. Now, I'm starting to get angry with Amazon. Immediately, I go through the support steps described above to get Amazon to call me back. This time I get a friendly man in the line who convinces me to let him try and see what he can do.

Another hour later he has credited me a substantial amount of the $1,400 I was promised to be reimbursed by Amazon. He would have been able to refund me more if I would have had more transactions in this account. Unfortunately I didn't but that is not his fault. He can credit up to 20% per transaction, so to refund me $1,400, I would needed to have had $7,000 in transactions in the last few months. I didn't. No big deal. The Amazon customer support person did what he could.

So, now based on my own experience and based on all the conversations I have had with DroneXL readers who jumped on this deal as well, here are my recommendations on how to get your refund.

Follow all the steps outlined earlier in this article until you get to talk to an Amazon customer service agent. Then try the following:

  • Do NOT ask to talk to a supervisor or get connected to the price matching department. Those are dead ends.
  • Instead find a friendly person in the first line of customer support. These good folks have the authority to credit, refund or reimburse you up to 20% per transaction.
  • Getting you a refund of 20% of the MSRP of the DJI Mavic 3 Pro is not going to get you the full credit of $1,400.
  • However, what they can do is go back in time and credit your older transactions up to 20% per transaction as well. This is why you need to find somebody who is friendly and willing to keep going back to credit your older transactions until they total up to the $1,400 Amazon owes you. I only got up to up to a refund of $644.45 or so, which won't show up in my account until 5 business days from now.
  • Hopefully you'll do better. I guess, could by some more stuff on Amazon and see if I can get refunds on those items too, but I'm ok with this discount.

From all the folks I spoke, texted and emailed with this approach seems to be the only one that worked. As soon as you ask for managers, supervisors and or escalate the case you seem to get nowhere with Amazon.

If any of you are in the same situation, please follow the steps as described in this article and you might just end up with the biggest discount ever on a brand new DJI Mavic 3 Pro drone!

Your mileage may vary but either way, let us know how you make out!

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Haye Kesteloo
Haye Kesteloo

Haye Kesteloo is the Editor in Chief and Founder of DroneXL.co, where he covers all drone-related news, DJI rumors and writes drone reviews, and EVXL.co, for all news related to electric vehicles. He is also a co-host of the PiXL Drone Show on YouTube and other podcast platforms. Haye can be reached at haye @ dronexl.co or @hayekesteloo.

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27 Comments

  1. My order has not been officially cancelled but the delivery date initially promised is gone so I chatted on line with Amazon to try to get clarification on my order. I was assured by 2 different agents that they were outbox stock in one facility and that they guaranteed that I would get my order. I documented the chat so we will see. Not too optimistic honestly. I can’t really contact them to try the methods you outlined as my order is not showing that it is cancelled. Thanks for keeping us updated and going to bat for us with Amazon Haye!

  2. If anyone has a phone number or a contact for an agent or customer service rep from Amazon that they have spoken to can you please send that to me I have made numerous calls and several chats over the past several days and I’m getting nowhere

  3. Thursday Evening Update: Three more calls, and it’s a firm iron-fisted “No”: They are not going to honor the price, nor our orders. Amazon reps keep using the term “price match” but I reinforce this is not a price match, it is a price-honor. I’ve had polite but firm conversations, all witih no resolve. The last person I spoke with said they “are not able to escalate” because it was not sold by Amazon. No amount of logic or reason could change their minds – they feel that their hands are clean after sending cancellation emails. I placed a confirmed order on both my personal Prime and Business Prime accounts – both confirmed, both given a Wednesday delivery date, both cancelled Wednesday afternoon. Amazon, the parent company of AWS, says their hands are tied and there is nothing they can do.

    • I’m sorry to hear that. Also means that Amazon will tolerate scams at the expense of their customers. Not sure how that works with their principles. Mine won’t arrive until Saturday so we’ll see what happens. They promised verbally and in writing to compensate me…

    • I ordered the drone, but then it was cancelled. Amazon instructed me to reorder it at full price, promising to price match. However, after a lengthy chat, the best they offered was a $380.00 discount. They refused to honor the price match and when I inquired about why my original order was cancelled and why they were honoring some customers’ orders or offering price matches, they did not respond. Eventually, they terminated the chat without addressing my questions. So they said nothing could be done.

  4. Hello,

    So I jsut ended my 4th phone call with Amazon, being told that it is impossible for them to do this for me, although it looks like they have done it for others. I talked about all of the points outlined here to no avail. I am frustrated with this whole process and the unprofessional manner that they have dealt with me. Please let me know what you reccommend as I no longer have any trut that amazon will honor anything they allow to be sold on their website now.

  5. I ordered on Monday morning, and Amazon canceled my order on Wednesday afternoon.I’ve chatted with them online, and via telephone, and have gotten nowhere. They refuse to honor the price that I ordered for on Monday. Amazon is willing to allow others to sell counterfeit products (like SanDisk memory cards) through Amazon, so they can take a cut of the profit, but refuse to stand behind those purchases made via Amazon.

  6. Update from me: Surprise surprise, after speaking with Amazon a few days ago and being assured that both of my orders were ready to ship and would be delivered in 48 hours, neither of them have shipped yet and they’re still sitting in the same status.

    I just talked to Amazon again, and they once again assured me that everything is still okay. She said “In this case, I can release the shipment,” and that my “item was stuck” so she’s going to raise a priority ticket to ship the items. I had her send me multiple emails saying that she’s raised a ticket to ship the item, and she included the item name and ticket number in the email. She said to wait another 48 hours and keep an eye out for the shipment confirmation email, so we’ll see what happens.

  7. I ordered the Mavic 3 Pro on Monday 3/4 at the sale price from the DJI store front (seller Rejawece). Got a confirmation with a delivery date of Monday 3/11. On Thursday 3/7 received email stating order was cancelled due to being out of stock. Contacted Amazon customer service via chat & was told order again in 24 hrs. Asked if it would be at the same price, I was reassured it would be. I have screen shots of the chat. Did the reorder on Friday contacted Amazon customer service again to get the price to the original $799. After 90 minutes on chat & 3 representatives I was politely not accepting their reasons for not wanting to fulfill the order it was requested that the conversation be moved to a phone call. The representative asked for my phone number & a minute later I received a call. I answered a recording played then a new representative was on the line asking how she could help. I said you called me & explained that it was a long chat session prior to this call. She said hold please while I get caught up. After 2-3 minutes of being on hold they ended the call. No call back nothing. Later in the day I did receive a survey request via email about my experience with customer service. I filled it out & explained what happened.

    Summary of what happened

    First I was told that the representative I chatted with that instructed me to reorder was incorrect & appropriate measures will be taken so that does not happen again. My reply was I am being penalized for the representative being incorrect? That’s not right & Amazon should take care of the customer. That went on for about 30 minutes. I asked for a supervisor & was transferred. During that chat I was
    being told 2 different versions of no through the rest of the interaction with customer service. The versions were…..

    it’s a 3rd party seller & we are not responsible for them

    We cannot do such a large price adjustment

    It was requested to be moved from chat to phone call. Then call was terminated by them

    The seller Rejawece is no longer on Amazon.

    I like Amazon & have had big respect that they have earned by doing what’s needed to make situations ok when they have come up. I’ve been using them since 2009. This situation is not sitting well with me & it’s just disappointing.

    Tim

  8. I’m in the same boat. Amazon created a solution to their problem and now are not honoring what they said. Just buy a new one and contact customer support for a refund of the difference. I wonder if DJI know about this? Not saying they should do anything since its not their problem. It could be a great PR opportunity for them to try and help..

      • I’m not really sure, honestly. I did what amazon told me to do and in the end they are not living up to what they said they would do. I’m still holding out a bit before they lose the sale completely. The repurchased drone will be going back if they don’t make it right.

      • Just an update. My drone was supposed to be delivered on Sunday (it is now Tuesday). It has not been cancelled yet, just Delayed…. my last chat with Amazon said that it should ship within 24hours, not hopeful, but we’ll see

  9. I believe I’m somewhere in hour 7 fighting with Amazon. I’m in a bit of a unique situation, in that despite the fact the item was still showing in-stock I was unable to add it to my shopping cart. A solution provided by an Amazon chat support was they offered to refund the price difference after it was delivered. So I ordered at full price, it was delivered, and now Amazon is refusing to honor their written promise. I have both the chat logs as well as follow-up emails showing they’ve researched, verified I was promised the refund, but the low-level (and generally helpful) reps are unable to process the refund directly. I’m then transferred to a lead who is invariably of no help, lacking in social grace, or much in the way of English skills. After giving empty apologies with literally ZERO solutions they just hang up on me. They literally refuse to answer simple questions about the transaction. At this point I believe there’s just a note attached to it that can only be read by the supervisors that says something like “Do not offer any refund to this person for any reason”.

    • This was also my experience, as I wrote above. Despite purchasing the drone at full price, the company reneged on their promise to refund the price difference. They provided no justification for why some customers received the deal while others, like myself, did not. Instead of addressing the issue, they abruptly ended the chat, displaying a lack of care or concern.

  10. Another update from me: I was told yesterday that I would receive an update on my priority ticket within 24 hours, and to nobody’s surprise, I didn’t receive any updates. I just talked to Amazon again and was transferred to a specialist who “guaranteed” that both of my orders will ship within 24 hours. She told me that the reason for the delay was the first fulfillment center that got my order didn’t have the stock to fill it, so they sent it to another fulfillment center who was supposed to have the stock available, but apparently didn’t, and that center was waiting for additional stock to be delivered so they could fill my order. She said that the center now has the stock available, and will be able to ship both of my orders. I have the chat saved, but I asked the representative to send me an email detailing that the orders will be shipped within 24 hours. She said that she’ll send me the email after we finished our chat — I haven’t got an email yet, but it’s only been a few minutes we’ll see.

  11. So, an update of sorts: after somewhere around 8 or 9 hours across phone, email, and chat, I’m essentially giving up. At this point my requests are almost immediately kicked up to supervisor level, and they quickly decline HARD. Absolutely infuriating, I’ve gone head to head with obstinate Amazon reps before but this is a new level, I’m guessing the $1400 refund is too much for them to stomach. Chances are I’m just going to have return the unit for a full refund but I’m SERIOUSLY considering leaving them one last present: I think I’m going to bind the drone to my account and then return it, and ignore any requests from DJI to remove it from my account. Unless Amazon wants to jump through hoops with DJI they’ll be stuck with an albatross around their greedy necks, sitting on a top-end drone that can’t be sold to anybody else. Petty? Absolutely. After today’s frustrating experience with their unending incompetence I’m not feeling terribly guilty about it.

  12. Sorry, to hear about everyone’s experiences. I’m in the same boat, however mine is not “canceled” but “delayed”.

    Did anyone just get a Mavic 3 Pro without any hassles? Just straight up shipped a drone?

    • I haven’t heard of any just being straight up shipped for the discounted price yet. Mine is “guaranteed” to ship tomorrow, so we’ll see. The only success story we’ve heard so far is the person who got them to refund enough old orders as Amazon gift card credit to even out the current price to the sale price.

  13. I ordered the Mavic 3 Pro Fly More combo for $1299 and like a lot of others had it cancelled on March 7th — the day it was supposed to be delivered. Hopped on a chat with 2 different Amazon representatives and after nearly 3hrs I was told:

    1) It’s a third party seller. We don’t price match.
    2) It’s out of stock. Sorry but you just have to reorder again.
    3) It’s all ultimately out of our control.

    Decided to call today and try and speak with a live person after hearing a couple people actually did get Amazon to price-match the deal. After nearly an hour on the phone it ended with the same “I’m sorry, I don’t have any options” after several times of the guy putting me on hold to go talk with his “lead” (which towards the end felt like him just putting me on hold to have a chuckle and see if I would hang up). The funny thing was at first the guy misunderstood the price of the drone and thought it was $12.99/$29.99 and seemed totally down on getting me a price match. But as soon as I corrected him his attitude changed and it was all “Sorry, there’s nothing we can do”.

    Super frustrating and really just felt like they had a note attached to sales of this product which said “DO NOT OFFER THEM ANYTHING”. Like I would’ve at least felt heard if they could’ve said: “Look, we’re so sorry you had that experience. Ultimately we don’t control the prices or stock of our third party sellers, and while we have removed that seller from our platform, here’s a $50/$100 gift card.”

    I’ve been a Prime customer for several years. This event was the impetus to cancel my subscription and start shopping elsewhere. I get a technical/human error by a third party seller isn’t under those control, but how they treat their customers who got their hopes up about getting an insane deal only to have it cancelled is 100% in their control and they failed.

  14. At this point I don’t think I could be more frustrated with Amazon. After all the time I’ve wasted trying to get them to honor the WRITTEN promise they made to me about the price correction they say the only thing I can do is return it. So I try to proceed and now they tell me that I need to pay MY MONEY to ship it back to them. Completely refuse to provide a pre-paid return shipping label. I need to waste my time driving around town getting price quotes for the return shipping, hold onto my receipt, and wait for up to 5 weeks to get my refund. Oh, but they PROMISE they’ll reimburse me for the return shipping costs, like I still have any faith in their promises.

  15. I’m currently getting the runaround after the initial cancellation and after having bought a full priced unit. After an hour of dealing with an unhelpful rep, I quit chat, and now cannot reconnect. Waiting on a call now.

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